92nd Street Y

Membership Services Agent

2 months ago
ID
2017-1484
Department
May Center [28]

Position Summary

92Y May Center for Health, Fitness and Sport is seeking part-time Membership Services Agents (MSA).  Our state-of-the-art complex is where New Yorkers of all ages and fitness levels find the inspiration to live their healthiest lives. Our programs are designed to promote the essential aspects of well-being—with emphasis on exercise, healthful living and nutrition.  The MSA will help provide assistance and exceptional customer service to May Center members and guests. Responsibilities include ensuring that all member check-in procedures are completed correctly, and that membership renewals, guest passes and payment for personal training sessions are processed efficiently. The position also entails selling Pro Shop items and completing paperwork.

 

Additional assignments may be assigned at the discretion of the employee’s supervisor(s).

Essential Functions

  • Ability to respond effectively and efficiently to questions, including queries of concerns raised by members and guests.
  • Previous experience working within a fitness center, spa, hotel or hospital administration in a customer facing role is preferred.
  • Ensuring that all member check-in procedures are completed correctly.
  • Processing of membership renewals, guest passes and payment for personal training sessions.
  • Selling Pro Shop items.
  • Filling out paperwork.

Education, Skills and Experience

  • Strong verbal communication skills and proven attention to detail.
  • Friendly, engaging and professional persona.
  • Proven track record in providing high levels of customer service.
  • Cash handling experience.
  • Proficiency in the use of Microsoft Office.
  • Experience and comfort with operating multi-line phone systems.
  • Experience working within a fitness center, spa, hotel or hospital administration in a customer facing role is preferred.

Shifts include weekends and evenings working up to a maximum of 14.5 hours a week.

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