92nd Street Y

  • Front Desk Manager

    Posted Date 3 weeks ago(4/30/2018 9:37 AM)
    ID
    2018-1529
    Department
    May Center [28]
  • Position Summary

    The Manager on Duty serves as the center supervisor during scheduled shifts. The position is responsible for overseeing the operation of the facility during operating hours and for opening and closing procedures.  It includes the supervision all Front Desk operations and systems including computers, photo station, cash drawer, credit card terminals and multi-line phone system. The MOD ensures the delivery of high level customer service and provides support and oversight of activity areas, locker rooms, special events and programming within May Center venues. The MOD serves as the primary communicator with the management team and as the lead manager in emergency response situations. The MOD is also responsible for supervising all fee collections, financial transactions, and membership or facility issues that occur during scheduled shifts.

    Essential Functions

    • Oversees the operation of the facility during operating hours and for opening and closing procedures.
    • Supervises all Front Desk operations and systems including computers, photo station, cash drawer, credit card terminals and multi-line phone system.
    • Ensures the delivery of high level customer service and provides support and oversight of activity areas, locker rooms, special events and programming within May Center venues.
    • Serves as the primary communicator with the management team and as the lead manager in emergency response situations. 
    • Responsible for supervising all fee collections, financial transactions, and membership or facility issues that occur during scheduled shifts.
    • May be assigned other related duties as required.

    Education, Skills and Experience

    • High school diploma required.
    • Strong written and verbal communication skills required, as well as working knowledge of Microsoft Office.   
    • Minimum of three years management experience ideal, but not required, with previous fitness, hospital administration or hotel/spa management experience. 
    • CPR/AED/First Aid certification required.

    This position is for 16 hours a week, on Saturday and Sunday, 7am to 4pm; with a one hour meal break.

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