The Associate Director of May Center Operations has primary responsibility within the facility for handling emergencies, maintenance, safety, security and to ensure the facility is appropriately staffed for all programs.
Ensure superior customer service by sustaining a culture, through leadership and example, that is wholly committed to listening to members and program participants, understanding their needs, and exceeding expectations
Supervise opening and closing of the May Center and be on call to handle coverage responsibilities and emergencies
Direct and support frontline staff in all May Center operating divisions to ensure safe and adequate staffing based on business flow
Responsible for hiring, training, motivating, scheduling/coverage, evaluating, discipline and termination of all utility workers
Conduct prospect tours, enroll new members, and transact renewals in the absence of membership consultants
Responsible for a maintaining a center-wide communication log and reviewing it, as needed, to ensure all issues are fully resolved
Route all incident/ accident reports to the relevant supervisor
Responsible for oversight of all financial transactions taking place while covering the May Center
Direct the execution of the facility’s emergency response plan and serve as the first responder to all incidents and accidents
Monitor all areas of the facility from the basement to the penthouse by conducting frequent routine walk-throughs, checking for maintenance, hazardous conditions, and safety factors that need attention
Responsible to lead and support ancillary program efforts for the May Center in collaboration with division heads
Perform other duties as assigned or requested
Education, Skills and Experience
Bachelor's Degree preferred. In lieu of degree, High School Diploma/GED will be considered with minimum two-years experience in related health club/fitness/sports or hotel management.
Strong organizational, verbal, interpersonal and written skills.
Supervisory experience with extensive customer service background.
Strong mathematical, office and Windows based PC skills, with knowledge of club management software, multi-line phones and point-of-sale systems.
Must be willing to be certified in CPR/AED and First Aid. 92Y will assist in acquiring and maintaining certifications.