Reporting to the Manager, Membership and Digital Giving, the Development Associate, Membership and Digital Giving will be responsible for supporting the membership and digital giving programs at 92nd Street Y. This will include implementing membership and digital giving strategy, and the production and analysis of results. The Associate will also be responsible for executing a variety of donor communications, supporting the accuracy to communications tracking and assisting with donor events as needed.

• Assist with the execution and oversight of the Friends of 92NY membership program and email and mail communications including acquisitions and renewals, year-end campaigns, the production of targeted mailing lists, copy, collateral, and coordination with Patron Insights team.
• Draft and edit copy for mail solicitations, newsletters, and other stewardship communications.
• Build donor communication emails, including solicitations, e-newsletters, invitations, stewardship touchpoints, using Salesforce Marketing Cloud and coordinate building and importing corresponding lists.
• Coordinate monthly donor renewal schedule and execute email solicitations by producing email lists, building email in Salesforce Marketing Cloud, and routing for approval.
• Act as one of the lead development representatives on the Friends of 92NY hotline and email inbox.
• Work with the Manager, Membership and Digital Giving to maintain the project schedule and ensure timely production and completion of membership mailings and emails.
• Work with Development Operations staff to ensure accurate gift coding and produce acknowledgments in a timely manner; support gift entry for processing monthly donor contributions.
• Regular auditing of membership rules and ensuring membership and donation alignment in donor records.
• Maintain 92NY donor communication schedule using a shared document.
• Assist with identifying and producing targeted mailing lists.
• Assist with implementing digital giving strategy, help maintain seamless user experience on the website for current and prospective donors, and explore new opportunities for digital engagement for donors.
• Track performance metrics to draw meaningful conclusions and make recommendations to improve effectiveness of campaigns and increase giving levels.
• Help develop relationships with direct mail consultants, mail houses, and printing suppliers providing guidance and responding to queries as directed.
• Maintain a physical and digital database of completed mail/email projects.
• Ensure invoices are paid timely and act as primary contact with vendors to resolve discrepancies as needed.
• Assist with special projects as assigned, including special mailings, donor events, research of internal and external benchmarks, prospect research, etc.
• Other duties as assigned.

• Bachelors Degree
• 1-3 years of experience with membership or annual giving; experience with or strong interest in digital giving a plus.
• Strong attention to detail and accuracy in recording information.
• Excellent organizational and time management skills including ability to multi-task in a fast-paced environment.
• Outstanding telephone and interpersonal skills required to deal with the public, including major and high-profile donors, board members and with internal colleagues.
• Experience with Tessitura, Raiser’s Edge or other fundraising databases required; Tessitura experience preferred along with proficiency in Microsoft Word and Excel; experience in Salesforce Marketing Cloud or Mailchimp Marketing strongly preferred.

Monday to Friday 9am to 6pm for a total of 40 hours per week.

This position is approved to utilize a hybrid working model which is subject to change in the future.

Application Instructions

Interested applicants should forward a resume and a cover letter including salary requirements.

Due to the high volume of applications that we receive, we are only able to contact those applicants whose experience most aligns with the position profile.

Compensation Range

$55,000 - $62,000

The actual compensation offered will be based on a number of factors including, but not limited to the qualifications of the applicant, years of relevant experience, level of education attained, certifications or other professional licenses held, and if applicable, the location in which the applicant lives and/or from which they will be performing the job.