Reporting to the Manager, Membership and Digital Giving and in close collaboration with the VP, Major Gifts and the Senior Director of Individual Giving and Membership, the Senior Development Associate, Membership Support is responsible for overseeing Friends of 92NY membership benefit fulfillment, support concierge ticketing, and support customer service.

• Coordinate with departments across 92NY to ensure Friends of 92NY membership benefits are accurately communicated, fulfilled, and consistently applied.
• Support donor benefit fulfillment and Development's operational needs by producing constituent lists, responding to data requests, and performing data analysis to support fundraising and stewardship efforts.
• Be a key member of the ticketing team in the fulfillment of ticketing requests from gift officers and 92NY leadership.
• Lead the distribution of acknowledgement reports in accordance with established protocol and the maintenance and updating of acknowledgement templates.
• Ensure donors and members at all levels are credited appropriately for their giving across the website, email, digital donor screens and print materials.
• Ensure program underwriting benefits are fulfilled.
• Track membership benefits to confirm they are planned and executed by appropriate teams within development
• Work with teams to identify and pull lists for membership benefit events.
• Support teams to implement event and recognition strategies; track and assist with donor recognition opportunities and fabrication orders.
• Partner with the Senior Director, Individual Giving and Membership to track related expenses.
• Provide backup customer service support for the Friends Line and Email.
• Support the fabrication and installation of special initiatives (ie. Kaufman Concert Hall and Buttenwieser Hall seat plaques).
• Perform related duties and tasks as assigned.

• Bachelor’s Degree.
• Strong knowledge in donor databases and digital giving software, especially Salesforce, Donate2, Salesforce Marketing Cloud and Traction Rec.
• Familiarity with CRM, social media and direct mail strategies highly desirable.
• Detail oriented with excellent writing and proofreading skills, and the ability to express different perspectives and subject matter.
• Willingness and desire to attend evening/weekend programming activities to cultivate/steward key donors and prospects.
• Strong proficiency in Microsoft Word and Excel is required.

40 hours/week. Monday to Friday, 9am to 6pm with a one-hour unpaid meal break.

This position is approved to utilize a hybrid working model which is subject to change in the future.

Application Instructions

Interested applicants should forward a resume and a cover letter including salary requirements.

Due to the high volume of applications that we receive, we are only able to contact those applicants whose experience most aligns with the position profile.

Compensation Range

$65,000 - $75,000

The actual compensation offered will be based on a number of factors including, but not limited to the qualifications of the applicant, years of relevant experience, level of education attained, certifications or other professional licenses held, and if applicable, the location in which the applicant lives and/or from which they will be performing the job.